The hum in the office grew as people filtered in that morning. Soft chuckles over some incident the night before, muffled conversations and ringing phones filled the air. Suddenly, an urgent tone broke in. The first reports of a possible tragedy began circulating, and while some employees wrapped up phone calls, one or two turned on a radio, and others shared what they’d learned. As we got the first details of an airline crash - and then... > Full Story