At some point in our lives each of us is bound to attend a big event, be it a wedding, graduation or award ceremony. Have you ever been to a banquet where someone interrupted the ceremony by arriving late? Or were you conversing with someone for ten minutes all the while trying to figure out who they were. Perhaps you’ve received a gift that you were so disappointed with, you didn’t know how to react. We could all use some advice on... > Full Story

The holiday season brings with it many sources of stress: the jockeying for position in the toy aisles, the preparation for visits from distant relatives and the long hours trying...

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Knowledgeable and gets results Help your staff perfect their skills and knowledge to be helpful to others. We all know nice people who look good and smile, but never get anything...

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Be as attentive to your best employees as you are to your best customers. In the past organizations have invested tremendous resources to attract and keep great customers, but in...

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What is rudeness costing you? Customers identify the rudest and most annoying behaviors they have encountered: Telephone rudeness Organizations can quickly look bad if their telephone...

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Decide what fights are worth fighting. Sometimes we have to learn the same lesson over and over. One of the most important lessons to learn and relearn is how to complain or express...

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You may think you know what bosses want. If they told you in simple terms rather than have you guess, you know you’d be a better employee, even a great employee. So what do...

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Broaden your management style to motivate people of all ages, and pay particular attention to Generation Xers; they are leaders and trend setters in business. Who is Generation X? Generation...

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